top of page

FAQ's

  • Enter your answer here
  • What is an Escape Room?
    Escape Rooms are a type of live-action adventure game where you and your team are “locked” in a themed room with other participants. While you’re in the room you need to find clues and solve a series of puzzles with the ultimate goal of escaping the room within 60 minutes!
  • Can children play the game?
    Yes they can! If there are going to be other adults playing with the kids, then there is NO AGE LIMIT. However, if you want the team to ONLY consist of children, then they would need to be 12 years old and above. Please Note: Technically, the complexity of our games and puzzles are designed for adults. But, we’ve had MANY groups of kids play, and they always have a blast! Any children under 12 years old must be accompanied by adults. A parent or guardian would need to sign a waiver for each child under 18 years of age.
  • What are your business hours?
    We're Open 7 Days A Week We have multiple games time slots with start times ranging from 11:20am to 10:20pm To see current available time slots for any day, simply click BOOK NOW.
  • Are we actually locked in the room?
    No. You are NOT locked in the room. You’ll be able to leave at any moment. BUT, if you leave before your game is over you’ll forfeit the game (unless it’s an emergency).
  • How many players can play at one time?
    For the Head Trip Room: We recommend it for 2 to 8 players For the Annie's Footsteps Room: We recommend it for 2 to 6 players For the Villain's Lair Room: We recommend it for 3 to 10 player For the Dreamscape Room: We recommend it for 3 to 7 players Please Note: We can take up to 25 players per time slot for large groups. (760-349-6609) For bookings of 11 or more players, you’ll need to call 760-349-6609
  • Are the games scary?
    No, not at all. None of our themed rooms are scary, or contain "jump scares".
  • What should I bring?
    Just yourself. Nothing else is allowed in the room. We do have a locker for cell phones and purses.
  • Are pets/animals allowed?
    No. Due to allergy issues in the building please do not bring pets of any type.
  • Is the room difficult?
    That really depends on the group (and how well you work together). We've had a wide variety of players (both "newbies" and "pros"), and in all categories of people, we tend to get a pretty even mix of "wins" and "fails". Like I said, it really all comes down to how well your group work's together!
  • Are there live actors in the room?
    No. You and your team will be the only ones in the room. If you need assistance, it will be given to you remotely by our Game Masters.
  • How much is it?
    It depends on how many people are in your team. The general rule of thumb is: “The more people you bring, the cheaper it is for everyone!”. Here’s a price breakdown… For all our Rooms: Teams of 2 Players = $59 per person Teams of 3-5 Players = $39 per person Teams of 6+ Players = $35 per person Please Note: We only charge for children that are 8 years old and above.
  • What if I wanted to book a room for today?
    You can use this link to see the next availible times and book: https://bit.ly/ClueAveArtHatch
  • Are the rooms private?
    Yes. All our bookings are Private. Which means you will NOT be mixed in with any other teams. This is one of the reasons that our minimum team size is 3 players.
  • Can I book these games as a "team building" event?"
    Yes you definitely can! In fact, if you click here you’ll see that we have a whole section that talks about using our escape room games for team building events! For any questions, or to book, just call: 760-349-6609
  • Can I cancel or change my booking?
    Cancellations must be made 24+ hours in advance. If you have to opt out last minute please find a replacement. If you need to change your scheduled booking please call 760-349-6609 or email us at escape@arthatch.org (again, please do so 24+ hours in advance).
  • Do you offer anything special for birthday celebrations?
    Our games are perfect for birthday party groups! We don't currently do anything in addition to our regular escape room game service for birthday groups, but we definitely recommend that you take advantage of our partnership we've created with 10+ nearby resteraunts! (They'll give you 15% off your entire bill!)
  • *IMPORTANT: When should I arrive?
    Please arrive 15 minutes before your scheduled game. This will give your group time to sign waivers, and go over the rules, tips and intro for your game. Please note: We are located inside "Distinction Art Gallery" If upon your arrival, the gallery entrance is locked, please press the "escape room doorbell" on the front door.
  • Where is ArtHatch Escape located?
    We are located inside "Distinction Art Gallery", a 2 story black glass building on the East Side of Grand Ave (right next to the old RITZ theater). Please enter through the gallery front entrance. Address: 317 E Grand Ave, Suite 4, Escondido, CA
  • Where do I park?
    There's free street parking on Grand Ave for 3 hours. There are also free spaces behind the park and free all day city lots on the N.W. corner of Juniper and Grand (behind the grey building), as well as on the S.W. corner of Juniper and Grand (behind the 7/11).
  • Where should I go?
    Please go inside the main front entrance of the "Distinction Art Gallery". Your guide will find you and lead you to the room.
  • What if I am late?
    Up to 20 minutes into the game we will allow you to play for a reduced time limit. After 20 minutes into your scheduled time your deposit will be forfeited. You really need the full 60 minutes to fully enjoy the game, so plan to arrive 15 minutes before your game time!
  • Any great places to eat or drink nearby?
    Tons! Like seriously… a lot… In fact, we’ve arranged a deal for you with about 10+ restaurants right here on Grand Avenue! They will give you 10-15% off your entire bill if you show them the Booking Confirmation email you get from us after booking your game (More Info). Also, besides those restaurants, here’s a full list of other places near us… Restaurants near us Bars near us Dessert places near us Coffee places near us

Note About "Head Trip" Room:

Please note "Head Trip" room is dimly lit and has both flashing lights and colored lights.  The "Head Trip" room is not recommended for those with vertigo or those prone to seizures. We can, however, make modifications

or adjust the lighting after the majority of the group enters the room.

Waiver-Logo.png
bottom of page