FAQ's

THE GAME

What should I bring?


Just yourself. Nothing else is allowed in the room. We do have a locker for cell phones and purses.




Are pets/animals allowed?


No. Due to allergy issues in the building please do not bring pets of any type.




Are we actually locked in the room?


No. You are NOT locked in the room. You’ll be able to leave at any moment. BUT, if you leave before your game is over you’ll forfeit the game (unless it’s an emergency).




Is the room difficult?


That really depends on the group (and how well you work together). We've had a wide variety of players (both "newbies" and "pros"), and in all categories of people, we tend to get a pretty even mix of "wins" and "fails". Like I said, it really all comes down to how well your group work's together!




What is an Escape Room?


Escape Rooms are a type of live-action adventure game where you and your team are “locked” in a themed room with other participants. While you’re in the room you need to find clues and solve a series of puzzles with the ultimate goal of escaping the room within 60 minutes!




Can children play the game?


Yes they can! If there are going to be other adults playing with the kids, then there is NO AGE LIMIT. However, if you want the team to ONLY consist of children, then they would need to be 10 years old and above. Please Note:

  • Technically, the complexity of our games and puzzles are designed for adults. But, we’ve had MANY groups of kids play, and they always have a blast!
  • Any children under 10 years old must be accompanied by adults.
  • A parent or guardian would need to sign a waiver for each child under 18 years of age.




What are your business hours?


We're Open 7 Days A Week

  • We have multiple games time slots with start times ranging from 9:45am to midnight
To see current available time slots for any day, simply click BOOK NOW.




How many players can play at one time?


For the Head Trip Room:
We recommend it for 3 to 8 players, but we can have up to 9 players.
For the Annie's Footsteps Room:
We recommend it for 3 to 6 players, but we can have up to 7 players.
For the Villain's Lair Room:
We recommend it for 3 to 8 players, but we can have up to 10 players.

For the Dreamscape Room:
We recommend it for 3 to 6 players, but we can have up to 8 players.

Please Note:

  • We can sometimes take small teams of 2 players (Call for info)
  • We can take up to 32 players per time slot for large groups. (760-349-1103)
  • For bookings of 9 or more players, you’ll need to call 760-349-1103




Are the games scary?


No, not at all. None of our themed rooms are scary, or contain "jump scares".




Are there live actors in the room?


No. You and your team will be the only ones in the room. If you need assistance, it will be given to you remotely by our Game Masters.




⚠️ COVID-19 INFO ⚠️


YES! WE'RE NOW OPEN!!
And to keep you and your team safe we're taking the following precautions for all games: (1) All customers must sanitize their hands before games.
(2) We sanitize all commonly touched items after each game.
(3) Employees must wash their hands before every shift.
(4) Employees wear P.P.E. when interacting with customers
(5) We only run private games. You’re not mixed with others.
(6) We never have more than one group on site at the same time.

If you would like more info about our safety precautions, you can visit our COVID-19 page by clicking here.





BOOKINGS

Are the rooms private?


Yes. All our bookings are Private. Which means you will NOT be mixed in with any other teams. This is one of the reasons that our minimum team size is 3 players.




Can I cancel or change my booking?


Cancellations must be made 24+ hours in advance. If you have to opt out last minute please find a replacement. If you need to change your scheduled booking please call 760-349-1103 or email us at escape@arthatch.org (again, please do so 24+ hours in advance).




Do you offer anything special for birthday celebrations?


Our games are perfect for birthday party groups! We don't currently do anything in addition to our regular escape room game service for birthday groups, but we definitely recommend that you take advantage of our partnership we've created with 10+ nearby resteraunts! (They'll give you 15% off your entire bill!)




How much is it?


It depends on how many people are in your team. The general rule of thumb is: “The more people you bring, the cheaper it is for everyone!”. Here’s a price breakdown…
The HEAD TRIP, ANNIE'S FOOTSTEPS and VILLAIN'S LAIR rooms
Teams of 3 Players = $35 per person
Teams of 4 Players = $30 per person
Teams of 5 Players = $30 per person
Teams of 6 Players = $28 per person
Teams of 7 Players = $28 per person
Teams of 8 Players = $25 per person

The DREAMSCAPE room Teams of 3 Players = $37 per person
Teams of 4 Players = $35 per person
Teams of 5 Players = $35 per person
Teams of 6 Players = $32 per person Please Note:

  • We typically require a 3 player minimum, but can sometimes take 2 player groups. (Call for more Info: 760-349-1103)
  • We only charge for children that are 8 years old and above.
  • Please call us for teams of 9 or more players ( 760-349-1103)




What if I wanted to book a room for today?


Simply give us a call to check availability: 760-349-1103




What if I only have 2 players?


Because of our room’s difficulty, and the fact that our rooms are “private” (meaning: you don’t get mixed in with other teams) we usually have a minimum requirement of 3 players per team. That being said, if you have some escape room experience, and would really like to book for only 2 players we would allow it. Keep in mind that your team size will determine the price per player: Teams of 2 Players = $49 per person
Teams of 3 Players = $35 per person
Teams of 4 Players = $30 per person
Teams of 5 Players = $30 per person
Teams of 6 Players = $28 per person
Teams of 7 Players = $28 per person
Teams of 8 Players = $25 per person Please Note:

  • No discounts or promos are applicable for 2 player teams.




Can I book these games as a "team building" event?


Yes you definitely can! In fact, if you click here you’ll see that we have a whole section that talks about using our escape room games for team building events! For any questions, or to book, just call: 760-349-1103





ARRIVAL

*IMPORTANT: When should I arrive?


Please arrive 15 minutes before your scheduled game. This will give your group time to sign waivers, and go over the rules, tips and intro for your game. Please note:

  • We are located inside "Distinction Art Gallery"
  • If upon your arrival, the gallery entrance is locked, please press the "escape room doorbell" on the front door.




Where is ArtHatch Escape located?


We are located inside "Distinction Art Gallery", a 2 story black glass building on the East Side of Grand Ave (right next to the old RITZ theater). Please enter through the gallery front entrance.

Address: 317 E Grand Ave, Suite 4, Escondido, CA




Where do I park?


There's free street parking on Grand Ave for 3 hours. There are also free spaces behind the park and free all day city lots on the N.W. corner of Juniper and Grand (behind the grey building), as well as on the S.W. corner of Juniper and Grand (behind the 7/11).




Where should I go?


Please go inside the main front entrance of the "Distinction Art Gallery". Your guide will find you and lead you to the room.




What if I am late?


Up to 20 minutes into the game we will allow you to play for a reduced time limit. After 20 minutes into your scheduled time your deposit will be forfeited. You really need the full 60 minutes to fully enjoy the game, so plan to arrive 15 minutes before your game time!





AFTERWARDS

Any great places to eat or drink nearby?


Tons! Like seriously… a lot… In fact, we’ve arranged a deal for you with about 10+ restaurants right here on Grand Avenue! They will give you 10-15% off your entire bill if you show them the Booking Confirmation email you get from us after booking your game ( More Info). Also, besides those restaurants, here’s a full list of other places near us…





Note About "Head Trip" Room:

Please note "Head Trip" room is dimly lit and has both flashing lights and colored lights.  The "Head Trip" room is not recommended for those with vertigo or those prone to seizures. We can, however, make modifications

or adjust the lighting after the majority of the group enters the room.

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© 2016 - 2020 ArtHatch Escape Rooms

ArtHatch Escape Rooms

317 E. Grand Ave, Suite 4,

Escondido, CA 92025

760-349-1103

escape@arthatch.org

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